Payment Terms & Conditions

These Payment Terms and Conditions ("Payment Terms") apply to all customers, partners, and users ("You" or "Customer") who purchase, subscribe to, or otherwise obtain products or services from Aikenist Technologies Private Limited (CIN: U72900KA2019PTC128949), having its registered office at 007, Pushpanjali Apartments, 1st Cross, 1st Main, Chamarajpet, Bangalore KA 560018, India ("Aikenist", "We", "Us", "Our").

These Payment Terms are incorporated into and form part of the Universal Terms & Conditions available at aikenist.com/legal. In the event of a conflict between these Payment Terms and a separately executed written agreement, the written agreement shall prevail.

By placing an order, signing a purchase order, or using any Aikenist service, You acknowledge that You have read, understood, and agreed to be bound by these Payment Terms.

Agreed Pricing

All prices for Aikenist products and services are as stated in the applicable quotation, purchase order, or subscription agreement executed between You and Aikenist. Prices are subject to change upon written notice of not less than thirty (30) days prior to renewal of any subscription term.

Invoicing

Aikenist will issue invoices electronically to the billing email address provided by You. Invoices will be issued:

• At the commencement of each billing cycle for subscription-based services;
• Upon delivery or go-live for one-time implementation or setup fees;
• Upon shipment or delivery for hardware or device orders;
• As mutually agreed in writing for milestone-based engagements.

Invoice Disputes

You must raise any invoice dispute in writing to contact@aikenist.com within seven (7) calendar days of receipt of the invoice. Failure to dispute within this period shall constitute acceptance of the invoice.

Aikenist accepts the following payment methods:

Method	Details	Availability
Bank Transfer / NEFT / RTGS	Direct transfer to Aikenist's designated account	India (INR)
International Wire Transfer (SWIFT)	As per wire instructions provided by Aikenist	International (USD / EUR)
Demand Draft / Cheque	Payable to "Aikenist Technologies Private Limited"	India only
Online Payment Gateway	Available for select plans — link provided in invoice	Select regions

Payment by any method not listed above requires prior written approval from Aikenist. Cash payments are not accepted under any circumstances.

Standard Payment Terms

Unless otherwise specified in the applicable agreement or purchase order, all invoices are due and payable within thirty (30) calendar days from the date of invoice ("Due Date").

Advance Payments

Certain services — including hardware provisioning, custom integrations, and annual subscriptions — may require partial or full advance payment prior to commencement of services. Such requirements will be clearly stated in the applicable quotation or agreement.

Proof of Payment

Upon making any payment, You shall promptly provide Aikenist with a payment advice detailing the following information by email to contact@aikenist.com:

• Invoice Date & Invoice Number
• Gross Amount & Net Amount Paid
• TDS Amount (if any) and applicable rate
• Payment Date
• UTR No. / NEFT No. / SWIFT Ref. / Bank Instrument No.

If any payment is not received by Aikenist by the Due Date, Aikenist reserves the right to:

• Charge interest on the overdue amount at the rate of 1.5% per month (eighteen percent per annum), calculated from the Due Date until the date of actual receipt of full payment;
• Suspend access to all or part of the Services without prior notice (see Section 9);
• Terminate the agreement upon written notice, without prejudice to Aikenist's rights to recover all outstanding amounts.

All costs of collection, including reasonable legal fees and expenses incurred by Aikenist in recovering overdue amounts, shall be borne by You.

Billing Currency

All invoices issued to customers in India are denominated in Indian Rupees (INR). Invoices for international customers are denominated in United States Dollars (USD) unless otherwise agreed in writing.

Exchange Rate Risk

Where payment is made in a currency other than the invoiced currency, You bear all foreign exchange risk. The amount credited to Aikenist's account must equal the full invoiced amount in the invoiced currency after all conversion costs and bank charges are deducted. Any shortfall due to exchange rate fluctuation or bank fees shall be immediately payable by You upon demand.

No Set-Off

All payments shall be made without set-off, counterclaim, deduction, or withholding of any kind, except as required by applicable law (such as statutory TDS — see Section 6).

Goods and Services Tax (GST)

All prices quoted by Aikenist are exclusive of applicable Goods and Services Tax (GST) or other indirect taxes, unless expressly stated otherwise. GST at the applicable rate will be charged separately on invoices where applicable and payable by You.

Tax Deducted at Source (TDS)

If You are required by applicable Indian tax law to deduct income tax at source (TDS) from payments made to Aikenist, You shall:

• Deduct TDS at the rate applicable to Aikenist as a domestic company;
• Deposit the deducted amount with the relevant tax authority within the statutory timeline;
• Issue TDS certificates (Form 16A) to Aikenist within fifteen (15) days of the end of each calendar quarter.

Withholding Tax (International)

For international customers, if withholding tax is required by the laws of Your jurisdiction, You shall provide Aikenist with a valid withholding tax certificate. You shall cooperate with Aikenist to avail benefits under any applicable Double Taxation Avoidance Agreement (DTAA). Any shortfall in payment due to withholding must be grossed up so that Aikenist receives the full invoiced amount net of applicable taxes.

Bank account details for wire transfers and NEFT/RTGS payments will be provided by Aikenist in writing at the time of invoicing or upon request to contact@aikenist.com. Do not use bank details from any source other than official Aikenist communications.

Aikenist is not responsible for delays caused by banking systems, correspondent banks, or incorrect bank details provided by You. Payment is deemed received only when the full invoiced amount is credited to Aikenist's designated bank account.

Billing Cycles

Subscription fees are billed in advance on a monthly or annual basis, as selected at time of purchase or as set out in the applicable agreement. The billing cycle begins on the subscription start date and renews automatically at the end of each billing period.

Auto-Renewal

Subscriptions renew automatically unless You provide written notice of cancellation at least thirty (30) days before the end of the current billing period. See the Cancellation & Refund Policy for details on cancellation procedures.

Upgrades & Downgrades

Plan upgrades take effect immediately and You will be charged a pro-rated amount for the remainder of the billing cycle. Plan downgrades take effect at the start of the next billing cycle. No credits or refunds are issued for unused portions of a downgraded plan within a current billing cycle.

Additional Usage

Where Your usage exceeds the limits of Your subscribed plan (e.g., scan volume, number of users, storage), Aikenist reserves the right to invoice You for additional usage at the applicable overage rates, as communicated in writing.

Aikenist reserves the right to suspend or restrict access to all or part of the Services if any payment remains outstanding for more than fifteen (15) calendar days after the Due Date, without prejudice to any other right or remedy available to Aikenist.

Aikenist will make reasonable efforts to provide prior written notice of intended suspension, but is not obligated to do so where there is a history of late payment or where the overdue amount is significant.

Aikenist shall not be liable for any loss, damage, or inconvenience suffered by You or your patients arising from a suspension of Services due to non-payment.

In the event of a genuine dispute regarding any invoice, You must:

1. Pay the undisputed portion of the invoice by the Due Date;
2. Notify Aikenist in writing at contact@aikenist.com within seven (7) calendar days of the invoice date, specifying the disputed amount and the grounds for dispute;
3. Cooperate in good faith with Aikenist to resolve the dispute within thirty (30) days of notification.

Raising a dispute does not entitle You to withhold payment of the undisputed portion of any invoice, or to suspend performance of Your obligations under any agreement with Aikenist.

Disputes that cannot be resolved amicably shall be referred to mediation and, if necessary, arbitration in accordance with the dispute resolution provisions of the Universal Terms.

These Payment Terms shall be governed by and construed in accordance with the laws of India. Subject to the dispute resolution mechanism described in Section 10 and in the Universal Terms, the courts at Mumbai shall have exclusive jurisdiction over any disputes arising out of or in connection with these Payment Terms.

Amendments

Aikenist reserves the right to amend these Payment Terms at any time. We will provide written notice of material changes at least thirty (30) days prior to the effective date of any amendment. Continued use of the Services following such notice constitutes acceptance of the amended Payment Terms.

Contact

For all billing and payment enquiries, please contact:

• Email: contact@aikenist.com
• Phone: +91 7560898983
• Address: Aikenist Technologies Pvt. Ltd., 7th Floor, Oberoi Commerz-II, International Business Park, Goregaon East, Mumbai, Maharashtra 400063, India

Last updated: May 2025